The user, a Department of Defense firefighter and forestry student, shared their positive experience with Pictochart, highlighting its ease of use for creating visual presentations and flyers for both work and school. They initially discovered Pictochart while searching for flyer creation tools and decided to purchase it the same day due to its user-friendly format. The user rated their likelihood of continuing to use Pictochart as a 10 and expressed no interest in returning to previous solutions like Adobe or Microsoft formats.

An AI researcher named Amy is gathering feedback from a user who owns an online education company and uses Piktochart AI to create infographics for educational and promotional purposes. The user initially chose Piktochart for its online AI tool that quickly generates formats and purchased it in February 2024 as a company expense. Previously reliant on graphic artists, the user now prefers Piktochart AI, rating their likelihood of continuing its use at 7-8 out of 10, while expressing a desire for features that better integrate text into infographics. The user appreciates Piktochart's engagement with customers and has had a positive overall experience.