An AI researcher named Amy is gathering feedback from a user who owns an online education company and uses Piktochart AI to create infographics for educational and promotional purposes. The user initially chose Piktochart for its online AI tool that quickly generates formats and purchased it in February 2024 as a company expense. Previously reliant on graphic artists, the user now prefers Piktochart AI, rating their likelihood of continuing its use at 7-8 out of 10, while expressing a desire for features that better integrate text into infographics. The user appreciates Piktochart's engagement with customers and has had a positive overall experience.

AI: Hi. I'm Amy. AI researcher trying to understand your needs around your use of Piktochart. How has your experience been so far? User: It's been good. AI: That's great to hear. Can you tell me a little about yourself? Your role in your organization and the work that you do? User: I own the company that develops online education. AI: Thank you for sharing. How does Pictochart AI fit into your work with developing online education? User: So it's really about, uh, giving information to students in a different way and also helping promote the industries we support with our curriculum to try to drive more sales. AI: Interesting. Can you describe a specific instance when PictaChart AI helped you achieve this? What was the situation? User: So we want to create a infographic that talked about the animation industry. And this would be a way to convey how how big the opportunity is to become an animator, in today's workplace and we wanted to show the statistics that proved fact that this would be a good career path for someone to take. AI: Why did you choose to use PictoTart AI for this infographic? What specific aspects of the tool made it suitable for this task? User: Initially, it was because I had found it online, uh, saw that it was online, saw I had an AI tool that would help you quickly generate a format to use and that's what attracted me first to PictoChart. AI: When did you purchase PICTED chart? Do you remember where you were or what you were doing at that time? User: Uh, purchases on February second of 20 24. AI: Got it. How did you pay for it? It a personal expense or a company expense? User: Uh, it was purchased by my company. AI: Can you describe the problem or challenge you were trying to solve Pictachart AI? Why was solving this problem important to you? User: What goes back to my original answer about, uh, why we used it. Uh, so it's, again, to convey information. To students and potential customers in a different way. AI: Understood. Before using Pictachart AI, what other solutions were you using to convey information to students and potential customers? How did you discover those solutions? User: So I was hiring graphic artists to do the work. AI: On a scale from 0 to 10, how would you rate your likelihood of going back to hiring graphic artists instead of using Pictochart AI? 0 being very unlikely User: Probably 3 probably 3 to 4. AI: thank you for that. On a scale from 0 to 10, how would you rate your likelihood of continuing to use Piktochart dot ai for your needs in the future? 0 being very unlikely. User: Probably 7 to 8. Uh, just kinda waiting for maybe some new features or just kinda seeing when I need to generate a bunch of infographics again quickly. AI: Thank you for sharing that. What specific new features or improvements would make you more likely to keep using Piktochart AI. User: I like the AI the way it is right now in that the, uh, the tool allows me to get some formats. What love is if the tool could take more of the, uh, text and migrate that in with the infographic. AI: That's helpful to know. Why is having the tool integrate more text with the infographic important for your needs? User: It just solves, uh, it just it just takes away part of the work right now. I have to then go in and then resize text or cut text down or do whatever I need to do to fit what I want into the infographic. And it'd be great if the AI tool could do a little more of that work so I understand the the the space concerns, the layout Concerns. AI: Thank you for explaining that. It sounds like you'd benefit from a more automated process to save time and effort. Is there anything else you'd like to share about your experience or any other challenges you face? User: No. It's been great. And I think, uh, the fact that Piktochart's reaching out and asking its customer base um, about their use and that I think just speaks highly to your company. AI: Thank you for your kind words and for sharing your insights. Your feedback is invaluable and will help us improve. If you have any more thoughts or questions in the future, please don't hesitate to reach out. User: Thank you. AI: You're welcome. Have a great day.