Deep Insights
at the Speed of Decisions

Run AI-moderated qualitative voice interviews at scale and get structured, cross-market themes & insights automatically.

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Live Voice Demo

AI Interviewers That Think Like Researchers

Gather insight from real one-to-one voice conversations using AI interviewers trained in real-world qualitative research best practices. They ask consistent, unbiased follow-ups based on your learning goals while giving you full control over questions, flow, and when the AI can probe vs stay scripted.

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Deep Interview Insight, Without Interview Bottlenecks

Run hundreds of voice interviews in parallel. No calendars, no moderators, no time zones, no extra headcount. Built for researchers orchestrating AI interviewers, not managing tools.

From Raw Conversations to Decision-Ready Themes & Insights

Save days and hours of manual analysis. Turn interview transcripts and qualitative data into structured, decision-ready insights, summaries, themes and quote clusters. Easily edit, tag, and organize insights to fit your workflow.  

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The Old Way

❌ Weeks of scheduling and rescheduling calls
❌ Limited sample sizes due to researcher availability
❌ Hard to run the same study across many markets without extra resources
❌ Guessing at unclear one-line survey answers
❌ Hours of manual analysis to identify key themes and patterns
❌ Missed insights hidden in raw transcripts
VS

The NEW Way

✅ Participants join on their own time anywhere
✅ Hundreds of qualitative interviews instantly across multiple user segments
✅ Fast multi-lingual, multi-market fieldwork without sacrificing depth
✅ Voice conversations rich with user emotions, nuance and intent
✅ Instant qualitative analysis—AI surfaces key themes, patterns & trends
✅ Data visualization & reports—make insights easily shareable and actionable
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Deploy Insight Where It Matters

Share your branded interview link or embed it in-product. Collect feedback exactly when users experience friction, confusion, or success. Participants join on their own time, right when feedback matters most

Designed for Modern Qualitative Research Teams

When research timelines slow decisions, Usercall adds scalable qualitative capacity instantly.

Market Research Agencies

Increase project capacity and margin without hiring more moderators

Brand & Marketing Teams

Test messaging and brand concepts at scale before committing campaign budget

Product & Design Teams

Validate product directions quickly without slowing roadmap execution.

Insight & CX Leaders

Run multi-market qualitative studies with consistent methodology and stakeholder-ready outputs

See who uses Usercall →

Use Cases

When insight velocity becomes the bottleneck in real decisions, UserCall adds qualitative research capacity without adding headcount

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Unmet Needs & New Product Opportunities

Uncover unmet user needs, jobs-to-be-done, and hidden pain points to guide new features, products or innovations  with real voice-of-customer insight.
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Churn, Adoption & Onboarding Friction

Learn why users disengage, churn, or fail to reach value by pinpointing confusion, unmet expectations, and decision breakdowns in real conversations.
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Nuanced customer segmentation & formative research

Surface initial broad patterns in motivations, mindset, and behaviors across more segments to shape research direction, prioritization, and early strategy decisions.
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Effortless Multi-Language & Cross Cultural Research

Run global research without global complexity. Reach customers in 30+ languages with AI-powered translation and moderation. No need for translators or local research teams.
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Concept, Prototype & Usability Feedback

Test early concepts, mockups, and prototypes to capture first impressions, version preferences, usability issues, and unmet expectations before launch.
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Thematic Analysis & Pattern Recognition at Scale

Automatically detect recurring themes, pain points, desires, and sentiment trends across hundreds of interviews without manual coding.
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Cross-Check and Extend Manual Qualitative Coding

Validate initial codes, spot gaps or inconsistencies, and extend early themes across larger interview sets without re-coding from scratch.
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NPS / CSAT Deep Dives That Explain the Score

Go beyond numeric scores to understand the real reasons behind customer sentiment, frustration, and satisfaction.
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Brand Message & Positioning Insights

Validate messaging, visuals, and positioning by understanding emotional resonance, clarity, and language fit before committing marketing spend.

Explore Use Cases by Team →

Simple & flexible pricing

Start with Support and build your own custom solution or choose The Suite

Lite plan
$89/mo
or $899 yearly
Up to 10 call recordings per month
Up to 13 qualitative analysis runs monthly
Max 12 minute interviews
Up to 2 interview links
Advanced interview guide options with definable flows
Visual mockup/prototype testing
Full call transcripts w/ summaries
Custom branded interview links
Customizable voices & languages
100 credits added per month (10+ credits per recording or 8+ credits per analysis run)
Purchasable additional pay-as-you-go credits
Get started
Pro plan
$399/mo
or $3999 yearly
Up to 65 call recordings per month
Up to 81 qualitative analysis runs monthly
Unlimited AI chat qualitative insight Q&A
Max 45 minute interviews
Up to 10 interview links
Outbound phone calling option (at additional cost)
650 credits added per month
Up to 6 team seats with shared project access
Plus everything in Core plan
Get started
Core plan
$199/mo
or $1999 yearly
Up to 30 call recordings per month
Up to 38 qualitative analysis runs monthly
Max 25 minute interviews
Up to 5 interview links
Unlimited AI chat qualitative insight Q&A
Outbound phone calling option (at additional cost)
300 credits added per month
Plus everything in Lite plan
Get started
Custom plan
Contact
Custom team seats
Custom max interview minutes
Custom qualitative data analysis runs
Custom voices, languages and accents
Custom branding / white-labeling options
Custom agent skills & knowledgebase options
Custom integrations & features
Plus everything in Core plan
Contact Us
Contact us if you need custom usage/pricing or if you are a small startup, student or non-profit (we can provide some discounts)

FAQ

Does UserCall replace qualitative researchers? ✅

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No. UserCall turns AI into the individual contributor, and researchers into orchestrators of insight. It's built to extend research capacity, not replace expertise. Teams use it to handle scale, speed, and logistics—so researchers can focus on framing the right questions, interpreting results, and shaping decisions.

When should teams use UserCall instead of traditional interviews? 📝

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UserCall is best used when teams need the depth of real customer conversations, but traditional interviews don’t fit the required timeline, scale, or number of markets.

It’s commonly used when teams need to run many interviews quickly, work across regions, or remove scheduling and moderation bottlenecks—while still maintaining structured, high-quality qualitative insight

How does UserCall support qualitative analysis without losing nuance? 💬

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UserCall analyzes interviews line by line to surface themes, patterns, and key moments across large datasets—work that would otherwise take researchers days or weeks. And we know the cookie-cutter responses you might get from dumping data to chatGPT isn't sufficient.

It’s designed to accelerate first-pass analysis, not replace expert judgment. Researchers stay in control, review excerpts, refine themes, and decide what insights matter.

Can I customize how AI tags and analyzes data? 📊

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Absolutely! You can set custom themes, tags, and filters to align AI analysis with your specific research goals. You can also chat with your qualitative data with Usercall's Q&A feature and get detailed analysis such as frequency analysis, tag/theme summaries with supporting user quotes/excerpts and much more.

How long are AI-moderated voice interviews?⏳

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Interviews typically range from a few minutes up to 45 minutes. Most teams find that focused, well-structured conversations deliver strong insight without participant fatigue—especially when interviews are asynchronous and self-paced.

How natural does talking with the AI interviewer feel for participants? 💬

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UserCall is designed to feel conversational and low-pressure. Participants speak at their own pace, without interruptions or time constraints.

Many users open up more than they would in live interviews (no need to look good or please the interviewer), especially when discussing personal experiences. It’s always clearly communicated that they’re speaking with an AI interviewer.

What kind of follow-up questions can the AI ask? 🧐

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Follow-ups are generated based on participant responses and your interview setup. You can fully control when the AI asks follow-ups, how many it asks, and whether questions are phrased exactly as you define or via  guided by a custom prompt that matches your research objective. This ensures depth without losing consistency.

How does UserCall help reduce bias in interviews? ✅

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UserCall applies consistent questioning and neutral probing across every interview.This removes variation caused by different moderators, avoids leading questions, and helps ensure insights are grounded in participant experiences rather than interviewer interpretation.

What is UserCall not? ❌

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UserCall is not a traditional survey tool—though teams often use it instead of surveys when they need deeper, more reliable qualitative insight.

It does not generate synthetic users or simulated responses. Every interview is conducted with a real person in a one-to-one voice conversation.

UserCall is also not a fully autonomous replacement for human-led strategic research. Researchers still define goals, shape questions, and interpret results.

UserCall is built to remove the operational bottlenecks of qualitative research—especially when surveys fall short and traditional interviews don’t scale.

What is the process of setting up UserCall link for voice user interviews? ⚙️

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To set up UserCall link for AI voice user interviews, you just need to enter some basic details about the product, brand and any learning goals and questions for the AI agent to follow. Once this step is completed, UserCall can conduct the interviews at scale and provide you with conversation summaries, audio transcripts and user insights to apply to improve your product's desirability.

How do I share the AI interviewer link to my users? 🔗

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Just like a survey link, you can share your branded link in any place where your users interact with you the most. That could be in emails, on your app or website, social media..etc. If you are concerned about getting enough conversions of users who complete the interview, you can provide simple incentives like free credits, gift cards and other benefits that might best suit them.

Do you offer user recruiting or user research panel? 🌎

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Yes. We are working with a global panel with 4M+ trusted consumer and b2b professional participants—that you can target by location, job title, industry, demographics and more.  Contact us for details

Can the agent speak in other languages or personalities? 🇺🇸🇩🇪🇮🇳🇪🇸🇵🇹🇬🇧🇧🇷

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Yes. We can customize your AI agent to speak a specific language or accent (Portugese, Chinese, 8+ regional Indian languages, German, Indonesian, English with dozens of accents..etc) as well as allow you to choose from hundreds of AI voices and personalities. Contact us for details.