Terms and Conditions


Welcome to UserCall, application available on our website https://UserCall.co (“UserCall”) which allows businesses to gather user feedback via voice AI agents. We are UserCall (the “Company” or “we”) and have developed UserCall. If you have any questions, comments, or concerns regarding these terms and conditions or our services, please contact us at contact@Usercall.co

These terms and conditions (the “Terms”) apply to any registered user (the “Registered User”) and/or guest (the “Guest”) invited to UserCall via an invitation link who access to and/or use UserCall (“you”) and govern our mutual rights and obligations arising from the using UserCall and provision of the services. By using UserCall you enter into an agreement on provision of the services with us (the “Agreement”). These Terms are an integral part of the Agreement.

Your access to UserCall and using our services are conditioned by acceptance of and compliance with these Terms and our Privacy Policy. By accessing or using UserCall you accept these Terms and agree to be bound by them. If you disagree with any part of the Terms you may not use UserCall.

We are constantly trying to improve UserCall and our services, so these Terms may need to change along with updates and services. We reserve the right to change the Terms at any time, but if we do, we will bring it to your attention by placing a notice on UserCall or in some cases we will notify you in advance via email. If you don’t agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use UserCall or our services. If you use UserCall and our services in any way after a change to the Terms is effective, that means you agree to all of the changes.

UserCall's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Age limitation

Please note that UserCall is designed for users 16 years old and over. By using UserCall, you need to confirm that you are over 16. We take no responsibilities if your age confirmation is not true. If you believe that a child under 16 may have provided us personal information, please contact us at  contact@Usercall.co

How does UserCall work?

UserCall provides a way to help businesses to gather user feedback via AI voice interviewers. . UserCall is accessible via our website https://Usercall.co where you can create your personal user account (“UserCall Account”).

We reserve the right to modify, terminate or otherwise amend our offered services and any promotional offerings at any time in accordance with these Terms.

What versions do we offer?

Subscription version of UserCall is a paid version which requires payment subscription before you can access such services.

Trial version of UserCall is a paid version which requires payment before you can access such services.

We may offer you a free trial that gives you access to certain features of the Subscription version for a specified period without payment or at a reduced payment (a “Trial”). We are authorised to determine your Trial, and/or withdraw or modify a Trial at any time without prior notice and with no liability. For some Trials, we’ll require you to provide your payment details to start the Trial. By providing such details you agree that we may automatically begin charging you for the Premium or Group Services on the first day following the end of the Trial on a recurring monthly or other basis or another interval that we disclose to you in advance.

Any "credits" provided by "UserCall" under your "UserCall Account"—are not transferable, refundable or able to be exchanged for any type of cash refund or monetary exchange.

What are the UserCall requirements?

Your use of UserCall requires that you have hardware, software and an internet connection fulfilling certain recommended requirements, as may be specified in our FAQ's or Support Informations. If the recommended requirements are not met, you may potentially still use our service, but normally with a lower quality or performance. Such reduced quality or performance will not give you the right to claim any compensation from UserCall.

UserCall may not be always accessible due to the planned maintenance and updates of our software. If possible, we will inform you about such maintenance in advance, via e-mail, our website or via UserCall interface.

How do you create an UserCall Account?

To use certain parts of our service, you will need to create the UserCall Account. You may register UserCall account by following the instructions on our website or other instructions prompted to you. You are responsible for providing and maintaining accurate and updated personal information, and for safeguarding your account information. You may not select or use an identity of another person with the intent to impersonate that person. You must use a valid email address, and we reserve the right to verify this at any time. We will not be liable for any loss or damage arising from your failure to comply with the above requirements.

Your UserCall Account is strictly personal and shall not be used by any other person without your supervision. Neither shall you assign your account to any other person. You are in any event solely responsible for the use of UserCall and our service through your UserCall Account.

We may change, terminate, or restrict access to any aspect of UserCall, our service or your UserCall Account, at any time, without notice. We reserve the right to impose limitations of use based on what we consider fair or legitimate usage, both for free and paying UserCall users.

You acknowledge that your UserCall Account can be inaccessible for a limited period of time due to the necessary hardware and/or software maintenance of the server or in cases of temporary server shutdown.

What are your responsibilities while using UserCall?

You are responsible for your use of UserCall, including the lawfulness of any content displayed, shared, uploaded or otherwise made available by you while using UserCall (the “User Content”). User Content includes room names, and you are responsible for ensuring room names does not include Prohibited User Content (as listed below). Your room names are used to construct the links identifying your rooms, and Guests you invite and other third parties can (request to) enter your rooms based on these links. As these Guests or third parties do not need to authenticate to UserCall in order to do this, please be aware that room names must be considered public information. Do not include information that you do not want to make public in room names.

Any use or reliance on any User Content or materials posted via UserCall or obtained by you through UserCall is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any User Content or communications posted via UserCall or endorse any opinions expressed via UserCall. You understand that by using UserCall and our service, you may be exposed to User Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, User Content that has been mislabeled or is otherwise deceptive. Under no circumstances will we be liable in any way for any User Content, including, but not limited to, any errors or omissions in any User Content, or any loss or damage of any kind incurred as a result of the use of any User Content generated or made available via UserCall.

Restrictions on use of UserCall and user content

We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect our rights, property or safety, our users and the public.

We reserve the right to report any illegal or suspicious activity to applicable local authorities.

Prohibited User Content includes, without limitation, a content which:

We reserve the right to edit or remove any User Content uploaded or posted through UserCall if, in our opinion, such User Content does not comply with these Terms and our policy.

Charging, subscription and billing

After creating your UserCall Account, the applicable subscription fee will be displayed to you depending on the chosen UserCall subscription plan(the “Subscription Fee”).

The Subscription Fee will be paid via a payment gate available on UserCall platform in advance on a monthly basis.

Your payment of the Subscription Fee will automatically renew at the end of the applicable subscription period, unless you cancel your subscription before the end of the subscription period. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to the Basic version. We do not provide refunds or credits for any partial subscription periods.

UserCall offers certain enhanced features of the Services which you can purchase as a monthly, yearly or lifetime subscription (“Subscription”). A description of features associated with Subscriptions is available via the Services. When you purchase a Subscription or a Product (each, a “Transaction”), we may ask you to supply additional information relevant to your Transaction, such as your credit card number, the expiration date of your credit card and your address(es) for billing and delivery (such information, “Payment Information”). You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information. The amounts due and payable by you for a Transaction through the Services will be presented to you before you place your order.  If you choose to initiate a Transaction via the Services, you authorize us to provide your Payment Information to third party service providers so we can complete your Transaction and agree (a) to pay the applicable fees and any taxes; (b) that UserCall may charge your credit card or third party payment processing account, including, but not limited to, your account with the app store or distribution platform (like the Apple App Store, Google Play or the Amazon Appstore) where the App is made available (each, an “App Provider”), for verification, pre-authorization and payment purposes; and (c) to bear any additional charges that your App Provider, bank or other financial service provider may levy on you as well as any taxes or fees that may apply to your order.  You’ll receive a confirmation email after we confirm the payment for your order. Your order is not binding on UserCall until accepted and confirmed by UserCall. All payments made are non-refundable and non-transferable except as expressly provided in these Terms.

If you have any concerns or objections regarding charges, you agree to raise them with us first and you agree not to cancel or reject any credit card or third party payment processing charges unless you have made a reasonable attempt at resolving the matter directly with UserCall.
UserCall reserves the right to not process or to cancel your order in certain circumstances, for example, if your credit card is declined, if we suspect the request or order is fraudulent, or in other circumstances UserCall deems appropriate in its sole discretion. UserCall also reserves the right, in its sole discretion, to take steps to verify your identity in connection with your order. You may need to provide additional information to verify your identity before completing your Transaction (such information is included within the definition of Payment Information). UserCall will either not charge you or refund the charges for orders that we do not process or cancel.

All amounts are payable and charged: (i) for one-off purchase (e.g. lifetime Subscription), at the time you place your order; and (ii) For monthly or yearly subscriptions, at the beginning of the subscription and, because each such subscription renews automatically for an additional period equal in length to the expiring subscription term until you cancel it, at the time of each renewal until you cancel, using the Payment Information you have provided. You must cancel your monthly or yearly Subscription before it renews to avoid the billing of the fees for the next Subscription period. If you purchase your Subscription via the Site, you can cancel the renewal of your subscription at any time by contacting us by email at contact@Usercall.co. If you purchase your Subscription via an App Provider, you can cancel the renewal of your subscription at any time with the App Provider. You will not receive a refund for the fees you already paid for your current subscription period and you will continue to receive the Services ordered until the end of your current Subscription period.

In cases your use of UserCall requires a payment of the Subscription Fee and such payment is not successfully paid, we may suspend your access to UserCall version until such payment is successfully processed.

We may change the amount of Subscription Fee and will communicate any Subscription Fee changes to you in advance and, if applicable, how to accept those changes. Subscription Fee changes will take effect at the start of the next subscription period following the date of the Subscription Fee change. You accept the new Subscription Fee by continuing to use UserCall and our services after the Subscription Fee change takes effect. If you do not agree with the Subscription Fee change, you have the right to reject the change by unsubscribing from the UserCall version prior to the price change going into effect.

Intellectual property rights

Intellectual property rights associated with UserCall and its contents are our sole property or our affiliates. We reserve all rights to our intellectual property rights which are contained in, published at and/or provided through UserCall. We are the exclusive and unlimited owner of all the economic and, to the maximum extent possible and permitted by respective laws, moral rights to UserCall. The Platform is protected by copyright.

UserCall is not, in any case, transferred, assigned, sold or leased to you, and we retain ownership of UserCall even after installation on your personal devices.

You may not copy, reproduce, modify, lease, loan, sell, create derivative works from, upload, transmit, or distribute the intellectual property rights to UserCall in any way.

All our trademarks, business names, logos, domain names, and any other our features and brand are our sole property. We do not grant you any rights to use any of our brands whether for commercial or non-commercial use.

We grant you limited, non-exclusive, revocable right to use UserCall in the extent of the functionalities of the respective UserCall version you have been registered for or you use as a Guest (the “Licence”). You are not entitled to grant any sublicence or assign this Licence to any third person. The Licence shall remain in effect until the termination of the Agreement, UserCall subscription and provision of our services.

Any graphics, data, articles, photos, images, illustrations, texts and other content displayed or available on or through UserCall are protected by copyright and/or other intellectual property laws. You may not to abide by all copyright notices, trademark rules, information, and restrictions contained in any content you access through UserCall, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purpose any content not owned by you, without the prior consent of the owner of that content or another authorisation.

Warranty disclaimer and limitation of liability

We provide you with our services and UserCall "as is". You acknowledge that UserCall and our services are not error-free. You use it at your own risk and discretion. That means UserCall and our services don’t come with any warranty. We make no warranties, expressed or implied, with respect to the availability, merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, performance and quality of UserCall or our service.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

If you are a business entity or entrepreneur, please note that in particular, we will not be liable for:

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of UserCall or to your downloading of any content on it, or on any website linked to it.


To the fullest extent allowed by applicable law, you agree to indemnify and hold us, our affiliates, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any third party claims relating to (i) your use of UserCall and our service (including any actions taken by a third party using your UserCall Account), and (ii) your violation of these Terms.

Complaints and technical issues

In case there is a technical issue or you have a complaint regarding any part of our services you must notify us about such issue or complaint and we will consequently investigate circumstances of described problem and inform you about the result of it and about the steps we will take.

You may notify us through e-mail address:  contact@Usercall.co or by filling in the feedback form through UserCall (send feedback button). We will do our best to respond to your complaint within 30 days after we receive such a complaint. You are not entitled to be reimbursed for any costs related to the complaint.

Personal data protection

You take into account that we process your personal data for the purpose of providing you with our services and access to UserCall under the applicable laws related to processing and protection of personal data. Further details regarding processing of personal data of the Users; further information on how the Company processes these personal data is available here.

Term and termination

Agreement is entered into for an indefinite period of time.

You are free to terminate the Agreement at any time, by contacting us at  contact@Usercall.co; please refer to our Privacy Policy, as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our services.

We are also free to terminate (or suspend access to) your use of UserCall and our services or your UserCall Account, for any reason in our discretion, including your breach of these Terms. We have the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.

UserCall Account termination may result in destruction of any User Content associated with your UserCall Account, so keep that in mind before you decide to terminate your UserCall Account. We will try to provide you with an advance notice prior to our terminating your UserCall Account so that you are able to retrieve any important User Content you may have stored in your UserCall Account (to the extent allowed by law and these Terms), but we may not do so if we determine it would be impractical, illegal, not in the interest of someone’s safety or security, or otherwise harmful to our rights or property.

If you have deleted your UserCall Account by mistake, contact us immediately at contact@Usercall.co – we will try to help, but unfortunately, we can’t promise that we can recover or restore anything.

Provisions that, by their nature, should survive termination of these Terms shall survive the termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding our ownership or intellectual property rights, and terms regarding disputes between us.



We are entitled, in whole or in part, to assign our right and obligations under the Terms to a third party at our own discretion.

Choice of Law and Dispute Resolution

These Terms are governed by and will be construed under the laws of the State of California, without regard to the conflicts of laws provisions thereof. Any dispute arising from or relating to the subject matter of these Terms shall be finally settled in San Francisco County, California, in English, in accordance with the Streamlined Arbitration Rules and Procedures (the “Rules”) of Judicial Arbitration and Mediation Services, Inc. (“JAMS”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules.

Partial invalidity

Should any provision of the Terms be or become invalid or ineffective, such invalid provision shall be replaced by a provision that comes as close as possible to the meaning of the invalid provision. The invalidity or ineffectiveness of one provision will not affect the validity of the remaining provisions.