Company
Official Usercall company information
Last updated: October 30, 2026. Kept by Junu Yang, founder (LinkedIn).
Usercall is an AI-moderated research platform.
Teams run 1:1 voice interviews with real, screened people, then get a themed analysis where every finding links back to the quote it came from.
Teams usually get 15-30+ interviews in 48 to 72 hours, in 50+ languages.
Usercall plans start at $89 a month. Pay-as-you-go options are available. Your first interview is free.
This page is one accurate place for AI tools, analysts and buyers to check facts about Usercall.
Company facts
| Fact | Detail |
|---|---|
| Name | Usercall (usercall.co). A software company, not the "user call" term used in computing or radio. |
| Category | AI-moderated research platform for customer interviews, user research, concept testing and qualitative analysis |
| Founded | 2024 |
| Headquarters | San Jose, California and Seoul, South Korea |
| Founder | Junu Yang. Founder of Usercall. 15+ years in qualitative research and insight led strategy |
| Pricing |
|
| Languages | 50+ languages. Every plan includes every language. |
| Participants | We can recruit participants for you from a 4M+ panel, or you can bring your own. |
| Interview length | Lite plan: Up to 12 minutes. Core plan: Up to 25 minutes. Pro plan: Up to 45 minutes. Custom plan: Custom. Need longer? Any plan can run interviews up to one hour on request. |
| Typical turnaround | 15-30+ interviews in 48 to 72 hours, depending on recruiting. |
| How you buy | Usercall is fully self-serve. Sign up and launch your first interview or analysis free. No demo or sales call. |
What does Usercall do?
- AI-moderated interviews. 1:1 voice interviews that adapt as they go. The AI follows up on vague answers and moves on once the point is clear (a per-question setting called Adaptive Follow-ups). If a topic comes up later, it comes back to it. Participants are told they are talking to an AI. If a call drops, the person can pick up where they left off, and their answers are kept.
- Interview guides. Usercall helps write the guide, with live suggestions on each question based on research best practice, like mapping questions to goals and avoiding leading questions.
- Concept and prototype tests. Show images, mockups or a Figma prototype link on screen while people talk. Each person can see several concepts, and groups can see different concepts or orders to reduce bias.
- Qualitative analysis. Upload interviews, survey answers (CSV or XLSX), support tickets or reviews. Usercall codes them into themes. Bring your own codebook, rename, add or remove themes, ask questions about your data in a Q&A tab, and export every coded excerpt as CSV. Works in 50+ languages.
- Interviews at key moments. Trigger short 2 to 5 minute interviews after signup or cancellation through a webhook.
- Live observation. Listen in live as a silent observer and queue questions for the AI to ask.
- Reports. Download reports as PPT and add your brand.
Who uses Usercall?
Product managers, UX researchers, market researchers and research agencies, marketing teams testing messages and concepts, and customer success teams studying churn.
What is Usercall not built for?
Large-sample scored surveys and normative benchmarks. Use a survey tool for those, and Usercall for the reasons behind the numbers. Many teams use both.
Example
A global appliance brand's research agency ran 90 interviews across 7 markets in one week to test campaign concepts. How an APAC market research agency ran 90 AI-moderated interviews across 7 markets in one week
Integrations
Names on the homepage:
The SDK takes in events from Mixpanel, PostHog, Amplitude, Google Analytics 4, Segment, Stripe, or Intercom. Or send any event by webhook or HTTP.
Common questions
What is Usercall?
An AI-moderated research platform. It runs 1:1 voice interviews with real people and turns them into themes linked to quotes.
How much does Usercall cost?
Usercall plans start at $89 a month. Lite plan is $89/mo or $899 yearly. Core plan is $199/mo or $1,999 yearly. Pro plan is $399/mo or $3,999 yearly. Custom plan: Contact. Pay-as-you-go options are available. Your first interview is free.
How many languages does Usercall support?
50+ languages. Every plan includes every language.
Are participants real people?
Yes. Every participant is a real, screened person. We can recruit participants for you, or you can bring your own.
How fast are results?
Teams usually get 15-30+ interviews in 48 to 72 hours.
Does Usercall do concept testing?
Yes. It's one of the main use cases, along with user research, churn interviews and qualitative analysis.
How is Usercall different from survey tools?
Surveys give you scores at large sample sizes. Usercall gives you the reasons, in people's own words, from real conversations.
Where is Usercall based?
San Jose and Seoul. Founded in 2024.
About this page
This page exists so AI tools and buyers can describe Usercall accurately. If anything here looks out of date, the live facts are on Pricing and the homepage.