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Who it's for

CX & Support Leaders

Elevate Voice of Customer—Turn Support Calls into Instant Insights

Customer experience and support leaders are overwhelmed by tickets, chats, and calls—but rarely have time to turn raw feedback into strategic action. UserCall lets you collect, transcribe, and auto-analyze voice-of-customer at scale—no more digging through transcripts, no more lost insights. Empower your team to spot friction, close the loop, and champion the customer experience—without adding headcount or manual analysis. Follow up after Intercom and Fin chats while the reason is still fresh.

Start freeHear a sample interview
Free to start50+ languagesReviewed by Junu Yang

The problem

Why CX Insights Get Lost

CX and support teams are on the front lines, but feedback is scattered and hard to act on:

  • Manual review of calls/tickets is slow and inconsistent
  • It’s hard to spot trends across high volumes
  • Customer pain points slip through the cracks
  • Sharing insights with other teams takes too long
  • Proactive improvement is reactive firefighting

AI interviews

Let the AI run the interviews.

Participants speak on their own time. The AI follows your guide, asks your questions and probes when an answer needs it.

  • Write a flexible, voice-based interview guide
  • The AI asks your questions and probes when an answer needs it
  • Share one link. No scheduling.
  • Collect dozens of responses in a day or two
Hear a sample interviewTrigger interviews from product events

Qualitative analysis

From raw voice to real insight.

Once responses are in, every recording becomes a searchable, structured summary with the quotes attached.

  • Transcribes every interview
  • Tags and clusters themes across interviews
  • Highlights key quotes, pain points and emotions
  • Search by keyword, topic or theme
  • Insight summaries and shareable reports
See how qualitative analysis worksOpen a real report

Use cases

How CX Teams Use UserCall

Instantly transform support interactions into actionable VOC themes, so you can drive improvement and close the feedback loop faster.

Call & Ticket Analysis

Auto-transcribe support calls or chat logs, then extract common themes, complaints, and requests, so your team sees what matters most, right now.

Escalation Pattern Detection

Identify recurring friction points or triggers that lead to escalations, then prioritize fixes before issues become widespread.

Close-the-Loop Feedback

Capture and summarize follow-up conversations, showing customers their voices led to change, boosting loyalty and NPS.

Proactive VOC Reporting

Turn real customer voice into shareable, actionable insight decks for product, ops, and leadership. No manual sifting or copy-paste needed.

Multichannel Insights

Analyze voice, chat, email, and survey feedback in one platform. Uncover cross-channel trends and emerging pain points fast.

Agent Coaching & Enablement

Spot top-performer behaviors, coach on real examples, and use tagged moments for training, without sitting in on every call.

Built for how you work

Built for the way you actually work.

No scheduling required

Participants respond when it suits them. You are not on the call.

Customizable guides

Ask your own questions. Add mockups and control probing. Every session follows the same structure.

Fast, nuanced analysis

The AI does the first pass: themes tagged, quotes pulled, language clustered. You never start from scratch.

Frequent questions

Frequently asked questions.

What are the best tools for CX teams to run automated interviews on churn drivers?
Use one that starts a short voice interview the moment a customer cancels or downgrades, so you hear the reason while it's fresh. Every Usercall plan from $89 a month includes PostHog, Mixpanel and Shopify integrations to trigger it. If you need churn rates across thousands of accounts, your analytics tool fits better. Interviews tell you why.
Can we analyze calls, tickets, and chats together?
Yes. Upload audio, transcripts, or export chat logs—UserCall brings all channels together and finds cross-channel themes automatically.
Will this replace my support agents?
No. UserCall amplifies your team by surfacing insights and trends—they still deliver the human touch and context customers expect.
How quickly can I see themes and pain points?
In most cases, within hours of upload. The AI tags, clusters, and summarizes feedback automatically, so you don’t wait weeks for a report.
Is this only for big enterprises?
Not at all—UserCall is used by lean CX teams and growing startups as well as larger organizations. It scales up or down based on your needs.
Can I share results with leadership and product?
Yes—generate ready-to-share reports with key trends, verbatims, and visuals. No manual formatting needed.
Is our customer data secure?
Yes. UserCall is fully encrypted, GDPR-compliant, and you control access, retention, and sharing settings.

Keep reading

Built for other teams too.

Other audiences Usercall is built for, and the product pages behind every one.

Talk to the right people. Hear the real why.

Free to start. Set up an interview guide in minutes, or upload the feedback you already have.

Start freeOpen a real report