WHO ITS FOR:
CX & Support Leaders
Elevate Voice of Customer—Turn Support Calls into Instant Insights
Customer experience and support leaders are overwhelmed by tickets, chats, and calls—but rarely have time to turn raw feedback into strategic action. UserCall lets you collect, transcribe, and auto-analyze voice-of-customer at scale—no more digging through transcripts, no more lost insights. Empower your team to spot friction, close the loop, and champion the customer experience—without adding headcount or manual analysis.
Why CX Insights Get Lost
CX and support teams are on the front lines, but feedback is scattered and hard to act on:
- Manual review of calls/tickets is slow and inconsistent
- It’s hard to spot trends across high volumes
- Customer pain points slip through the cracks
- Sharing insights with other teams takes too long
- Proactive improvement is reactive firefighting
Let AI Run the Interviews For You
Skip the calendar wrangling. With our AI-moderated interview flows, participants speak naturally—on their own time—and your guide gets followed every time.
- Create a flexible, voice-based interview guide
- The AI asks your questions and probes when needed
- Share a single link—no scheduling required
- Collect dozens of responses in just a day or two
It’s structured like a real interview. Just... without needing you to be there.
From Raw Voice to Real Insight—Automatically
Once responses are in, our AI turns every voice file into a clean, searchable, structured summary.
- Auto-transcribes with >95% accuracy
- Tags and clusters themes across interviews
- Highlights key quotes, pain points, and emotions
- Lets you search by keyword, topic, or theme
- Generates insight summaries and shareable reports
Instead of a pile of recordings, you get an organized, actionable synthesis—without touching a spreadsheet.
How CX Teams Use UserCall
Instantly transform support interactions into actionable VOC themes, so you can drive improvement and close the feedback loop faster.
📞 Call & Ticket AnalysisAuto-transcribe support calls or chat logs, then extract common themes, complaints, a
📞 Call & Ticket Analysis
Auto-transcribe support calls or chat logs, then extract common themes, complaints, and requests—so your team sees what matters most, right now.
nd requests—so your team sees what matters most, right now.
⚡ Escalation Pattern Detection
Identify recurring friction points or triggers that lead to escalations—then prioritize fixes before issues become widespread.
🤝 Close-the-Loop Feedback
Capture and summarize follow-up conversations, showing customers their voices led to change—boosting loyalty and NPS.
🎯 Proactive VOC Reporting
Turn real customer voice into shareable, actionable insight decks for product, ops, and leadership—no manual sifting or copy-paste needed.
🌐 Multichannel Insights
Analyze voice, chat, email, and survey feedback in one platform. Uncover cross-channel trends and emerging pain points fast.
📈 Agent Coaching & Enablement
Spot top-performer behaviors, coach on real examples, and use tagged moments for training—without sitting in on every call.
How CX Teams Drive Results
“Our team finally knows which issues drive the most tickets—and which fixes actually reduce volume.”—Head of Customer Experience, E-commerce Platform
“We turn around VOC insight decks in a day, not weeks. Product teams are actually using our findings now.”—CX Insights Manager, Enterprise Software Provider
Built for the Way You Actually Work
No scheduling required
Customizable guides
