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Share UserCall to help market researchers, product managers, ux designers, customer experience, academic researchers and more—with 10x faster and deeper user interviews & qualitative analysis with AI

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FAQ

Does AI really understand qualitative data? 💬

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A highly skilled researcher with much context and experience can likely spot nuanced insights better than AI. However, it can take days of manual work to dig through interview transcripts to get to these nuanced insights. And we know the cookie-cutter responses you might get from dumping data to chatGPT isn't sufficient.

UserCall's theme extraction achieves 85-95% agreement with expert human coders across most domains. The system uses advanced contextual understanding to identify meaningful patterns while reducing researcher bias. You maintain full control to review, refine, and adjust the AI-suggested themes, combining the efficiency of automation with human expertise.

UserCall’s AI goes through each transcript line by line to automatically tags key insights, detects themes, and highlights patterns so you can instantly make data-driven decisions. It's a tool to help accelerate the work of researchers and product leaders.

Can I integrate with my existing research tools? 🔄

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Yes! UserCall integrates seamlessly with popular research platforms including Qualtrics, SurveyMonkey, NVivo, and ATLAS.ti. Import data directly from these tools or export your analysis results in multiple formats (XLSX, CSV, SPSS, etc.). Our API also allows for custom integrations with your organization's existing research infrastructure.

Can I customize how AI tags and analyzes data? 📊

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Absolutely! You can set custom themes, tags, and filters to align AI analysis with your specific research goals. You can also chat with your qualitative data with Usercall's Q&A feature and get detailed analysis such as frequency analysis, tag/theme summaries with supporting user quotes/excerpts and much more.

How does UserCall handle research ethics and data privacy? 🔒

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UserCall is designed with research ethics at its core. All data is encrypted end-to-end, and we offer anonymization tools to protect participant identities. Our platform complies with GDPR, CCPA, and IRB requirements for research data. You can set custom retention policies, and we provide detailed audit trails for all data access and processing activities.