AI-moderated user and customer interviews
Usercall runs AI-moderated interviews: live, one-to-one voice conversations with real people. The AI moderator follows your guide, asks follow-up questions, and links every theme to the quotes behind it.
It's for product, UX research, CX and brand teams who want real user and customer interviews without a human moderator on every call.
- 15-30+ interviews in 48 to 72 hours
- 50+ languages, and every plan includes every language
- We can recruit participants for you, or you can bring your own.
- From $89 a month, or pay-as-you-go. Your first interview is free.
How AI-moderated interviews work
1. Write your guide
Set the questions and what you need to learn. You can show images, mockups or prototypes during the interview.
2. Pick who to talk to
We can recruit participants for you, or you can bring your own. Recruiting reaches 95M+ people across our panel partners in 151 countries, and every participant is a real, screened person.
3. The AI moderator runs the interviews
Each interview is a live voice conversation in real time. The AI listens and asks follow-up questions on what the person just said. People are told they're talking to an AI. There's nothing to schedule, it runs 24/7, and many interviews run at the same time.
4. Read the themes
Every interview is transcribed and coded with no manual tagging. Each theme links back to the quotes and the full transcript.
Interviews are 12, 25 or 45 minutes depending on your plan (Lite, Core or Pro), and up to one hour on request.
What you get back
- A full transcript of every interview
- Themes, each linked to the quotes and transcripts behind it
- Themes you can rename, add or remove (merging or splitting is done by hand)
- Every coded excerpt as a CSV export
- A report you can download, for example as PPT, so agencies can add their own branding
Want to dig into the data yourself? See qualitative analysis.
Interviews that start on their own
You can trigger an interview right after someone signs up, buys, activates, cancels or finishes a support chat. You hear from people while the moment is fresh, about something they actually did.
It works with a webhook from your product. Read the short answers, then invite the few worth a deeper conversation. See research triggers.
Who it's for
Product teams
Hear why people sign up, get stuck or leave, in their own words, without booking a call with each one.
UX researchers
Run more one-to-one qualitative interviews than one researcher could moderate. Your team can listen in live as a silent observer and queue questions for the AI to ask (Core, Pro and Custom plans).
CX and support teams
Talk to customers after a purchase, a cancellation or a support chat, and see the themes across all of them.
Brand and market research teams
Test ideas, messages and designs with real people in 50+ languages.
Agencies
Run studies for clients, export coded excerpts as CSV, and download reports you can brand.
How it compares to human moderators and surveys
A human moderator is great for a few deep sessions, but it's hard to run dozens in a week. A survey reaches many people, but you can't ask "why?" when an answer is vague.
AI-moderated interviews sit in between. Each one is a real conversation with follow-up questions, and you can run many at once. Every theme links to the exact quote, so you can check the findings yourself. Read more in are AI-moderated interviews as good as human-moderated ones?
Start on your own, no sales call
You don't need a demo to start. Sign up, write your guide and launch.
Your first interview is free. After that, plans start from $89 a month, or you can pay as you go. See pricing.