Customer Experience Survey Questions Generator

Generate high-quality CX survey questions tailored to your product in seconds.

📝 Customer Experience (CX) Survey Generator

How It Works

1. Tell us about the experience

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2. Set your goal (optional)

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Get tailored CX survey questions

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FAQ

What is a customer experience (CX) survey?

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A customer experience survey is a structured set of questions designed to measure how users perceive your product, service, or brand. It helps teams understand user expectations, pain points, and moments of delight across key touchpoints.

What kind of questions are included?

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Our generator produces a mix of scaled questions (e.g. 1–5 or NPS) and open-ended questions that explore user stories, unmet needs, expectations, and emotional responses. Each question includes a category tag (like #friction, #expectation_gap, or #product_sentiment).

When should I send a customer experience survey?

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- After onboarding
- Post-purchase
- Following a customer support interaction
- After a feature rollout
- When a user cancels or downgrades

Timing matters. The best insights often come immediately after a key customer moment.

What’s the difference between CX, CSAT, and NPS surveys?

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CX surveys explore how customers experience your product/service.
‍CSAT surveys ask customers to rate satisfaction after a specific event.
‍NPS measures how likely someone is to recommend you.

All are valuable, and our generator can blend them depending on your goal.

How many questions should I ask?

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We typically recommend 5–8 questions per survey:
- 1–2 scaled rating questions
- 3–5 open-ended follow-ups

This keeps the survey short while still unlocking rich insights.

What if I want deeper insights beyond a survey?

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If you want to go beyond surveys—like running real async interviews and getting auto-summarized themes—you can use UserCall, our AI-powered voice interview tool.

Get 10x deeper & faster insights—with AI driven qualitative analysis & interviews

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Start for free today, add your research, and get deeper & faster insights

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