WHO ITS FOR:
Customer Success & Retention Leads
Drive Adoption & Retention With Real Customer Voice
Customer Success and Retention teams live in customer calls, QBRs, and health scores—but getting deep, actionable feedback is still a struggle. UserCall automates post-onboarding, renewal, and feedback interviews, delivering instant themes and clear recommendations. Go beyond NPS to uncover the blockers and motivators that keep customers loyal—or push them to churn.
Why Customer Feedback Gets Missed
Post-sale teams are drowning in calls, notes, and survey data:
- NPS and CSAT don’t reveal real reasons for churn
- Manual follow-up interviews are slow and resource-intensive
- Insights rarely reach product or leadership in time
- Health scores lag behind actual sentiment
- Expansion and upsell signals go unnoticed
Let AI Run the Interviews For You
Skip the calendar wrangling. With our AI-moderated interview flows, participants speak naturally—on their own time—and your guide gets followed every time.
- Create a flexible, voice-based interview guide
- The AI asks your questions and probes when needed
- Share a single link—no scheduling required
- Collect dozens of responses in just a day or two
It’s structured like a real interview. Just... without needing you to be there.
From Raw Voice to Real Insight—Automatically
Once responses are in, our AI turns every voice file into a clean, searchable, structured summary.
- Auto-transcribes with >95% accuracy
- Tags and clusters themes across interviews
- Highlights key quotes, pain points, and emotions
- Lets you search by keyword, topic, or theme
- Generates insight summaries and shareable reports
Instead of a pile of recordings, you get an organized, actionable synthesis—without touching a spreadsheet.
How Success Teams Use UserCall
Capture authentic customer stories and trends at every stage of the journey—so you can retain, grow, and delight your accounts.
🔑 Onboarding Experience Debriefs
Collect structured feedback after onboarding, so you spot friction and improve time-to-value for every customer segment.
📉 Churn & Renewal Interviews
Understand the “why” behind churn and renewal decisions—then theme the insights so you can take action, not just guess.
📈 Expansion & Upsell Opportunity Discovery
Analyze what delighted or frustrated users—spot natural product champions and expansion triggers automatically.
🤝 QBR & Relationship Deep Dives
Bring voice-of-customer from QBRs and business reviews directly into strategy, showing product and execs what matters most.
🔎 NPS & CSAT Comment Analysis
Auto-analyze open-ended NPS and CSAT comments to detect sentiment, themes, and hidden concerns for faster response.
open-ended NPS and CSAT comments to detect sentiment, themes, and hidden concerns for faster response.
🛠️ Support & Training Feedback Loops
Identify what resources or interventions actually move the needle on adoption and retention—with real user stories, not just survey scores.
How Success Teams Improve Outcomes
“We finally have evidence of what’s working in onboarding—and what needs to change.”—Customer Success Lead, HR Tech Startup
“We turn around VOC insight decks in a day, not weeks. Product teams are actually using our findings now.”—CX Insights Manager, Enterprise Software Provider
Built for the Way You Actually Work
No scheduling required
Customizable guides
