1
Describe what you are surveying
Onboarding, a support interaction, a mobile app, churned users. One or two sentences.
Free tool · Customer satisfaction
Customer Satisfaction Survey Generator
Describe the product or experience you are surveying and what you want to improve. The generator returns seven CSAT questions, scaled and open-ended, written for software teams. Free, no sign-up.
Customer satisfaction survey generator
How it works
Describe, generate, copy.
Three steps. No account, no template to fill in.
2
Add a goal
Optional. Reduce churn, improve UX, track feature satisfaction. The questions lean toward it.
3
Copy the survey
Seven questions, a mix of rating scales and open follow-ups. Paste them into Google Forms, Typeform or your email tool.
Example output
Example questions from one run.
We ran the generator once with the input below and shortened the wording. Your questions are written for what you type.
- What kind of product or experience are you surveying?
- Post-support interaction for a B2B project management app. Customers just closed a ticket with our support team.
- What's your goal with the survey?
- Find out whether support resolves problems well and where it slows customers down
On a scale of 1 to 5, how well did our support team resolve your issue?#resolution
How satisfied are you with the time it took to resolve your ticket?#speed
Did anything slow you down or get in the way during the support process? Please describe it.#friction
What could we have done differently to make this smoother for you?#improvement
How likely are you to contact our support team again if you need help? (0 to 10)#future use
What to do with the questions
Scores tell you how satisfied people are. The open answers tell you why. Upload them to Usercall to code the answers into themes with the quotes behind each one.
See voice of customer analysisMore free tools
Other question generators from Usercall.
Same idea, different format. Each one writes a short question set from the context you give.
Customer interview question generator
Open, non-leading questions for 1:1 interviews, written for your research goal and the people you are talking to.
Customer experience survey generator
Questions for onboarding, support, checkout and other touchpoints, tagged by what each one measures.
Employee satisfaction survey generator
Pulse-check questions on morale, workload, burnout and trust in leadership.
NPS survey question generator
The 0 to 10 recommend question plus follow-ups for promoters, passives and detractors.
All five in one place: free survey and interview question generators. Want a list to read instead of a generator? See Customer satisfaction survey questions or Client satisfaction survey questions.
Frequent questions
Frequently asked questions.
What types of survey questions does this tool generate?
A mix of three kinds.
Scaled questions: 1 to 5, NPS-style or Likert
Open-ended feedback prompts
Follow-ups written for your goal, such as retention, onboarding or satisfaction
Who is this tool for?
Product teams, UX researchers, marketers and customer success leads. Anyone running customer feedback surveys for a software product.
Can I use this with Google Forms or Typeform?
Yes. Copy the questions into any survey platform. They also work in email follow-ups, onboarding flows and support outreach.
What if I want deeper insights than survey data?
That is what Usercall is for. Instead of waiting for people to fill in text boxes, you run AI-moderated voice interviews that ask follow-ups and summarize the themes with quotes.
See how AI-moderated interviews work
Is this really free?
Yes. The generator is free to use. Voice interviews and analysis in Usercall are a paid product.