1
Name the 20 customers
Tell us which recently churned customers to hear from.
Offer · Churn diagnostic sprint
Find out why customers really left
We interview 20 recently churned customers with AI-moderated interviews, find the recurring reasons they left, and deliver a report with themes and quotes. The price is from $1,200.
20 recently churned customersA report with themes and quotesfrom $1,200
Good fit
For teams who can already see who left.
You have the churn rate. You still need the reason, in the customer's words.
Customer success
The person who owns retention and still cannot name the pattern.
Customer experience
The person reading cancel notes one account at a time.
Product
The person who has to decide what to fix.
What you bring
The recently churned customers we should interview.
How it works
You name who left. We interview them.
2
We run the interviews
Each person talks in an AI-moderated interview about why they left.
3
Read the report
You get the recurring reasons as themes, with the quotes behind them.
Why customers churn
Dashboards show who left. Not why.
The chart has the cancel date, the plan, and the last login. It does not have the reason.
A customer exit interview asks the person who left. These churn interviews do that with 20 recently churned customers, then group the reasons that repeat. Twenty conversations show what repeats in this group. They do not measure how common each reason is among everyone who left.
Frequent questions
Frequently asked questions.
What do these churn analysis services include?
We interview 20 recently churned customers with AI-moderated interviews and deliver a report of the recurring reasons they left, with themes and quotes. The price is from $1,200.
What is the customer exit interview?
A one-to-one conversation with someone who recently left, about what happened. It is not a cancel form, and it is not a dashboard.
Will 20 churn interviews tell us how common each reason is?
They show the reasons that repeat in this group. They do not measure how common each reason is across every customer who left.