1
Send Segment events in
Usercall's SDK takes them in. Track calls and page calls you already send both count.
Integrations · Segment
Talk to Segment users when an event fires
Segment carries the event to the rest of your stack. It does not ask why it happened. Usercall's SDK takes in Segment events. You use one as a research trigger, and that user gets a short AI-moderated voice interview right then.
The interview uses a Segment event you already send.
2 to 5 minute interviewsWorks from events you already trackTranscripts and analysis
Trusted by research, product and CX teams at
How it works
The event is already in Segment. Ask the person.
You keep the Segment source you already run.
2
Create the research trigger
Pick the moment: fewer logins, a trial ending, a stalled step, or a cancel visit. Choose who to ask, and set the limits.
3
Read the transcript and the analysis
The interview is a short AI-moderated voice conversation. The Segment event stays attached to the answer.
Example triggers
Moments worth asking about
Each row is a moment. The note names the Segment event when the spec already has one.
Drop in usage
Use the usage event you already send. Ask what changed.
Fewer logins
Signed In gets rare. Ask what changed.
Skipped onboarding step
Onboarding Step Completed, then no Onboarding Completed. Ask which step.
Feature abandoned
Use the feature event you already send. Ask what they expected.
Downgrade
Use the downgrade event you already send. Ask what the larger plan was not doing.
Cancel page visit
A page call on the cancel URL. Ask why before they finish.
Failed payment
Use the payment event you already send. Ask what happened.
Trial ending
Trial Ended. Ask what was missing.