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Send Stripe events in
Usercall's SDK takes them in.
Integrations · Stripe
Talk to Stripe customers when billing changes
Stripe tells you the payment failed, the plan changed, or the subscription ended. It does not tell you why. Usercall's SDK takes in Stripe events. You use one as a research trigger, and that customer gets a short AI-moderated voice interview while the billing moment is still fresh.
The interview uses a Stripe event you already receive.
2 to 5 minute interviewsWorks from events you already trackTranscripts and analysis
Trusted by research, product and CX teams at
How it works
The billing event fired. Ask that customer.
You keep the Stripe events you already receive.
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Create the research trigger
Pick the billing event, choose who to ask, and set the limits. The invite goes to that customer, in context.
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Read the transcript and the analysis
The interview is a short AI-moderated voice conversation. The Stripe event stays attached to the answer.
Example triggers
Moments worth asking about
Each row is a billing moment. The note names the Stripe event.
Failed payment
invoice.payment_failed. The payment did not go through. Ask what happened on their side.
Downgrade
customer.subscription.updated when the price goes down. Ask what the larger plan was not doing.
Cancel scheduled
customer.subscription.updated when cancel_at_period_end is true. Ask before the period ends.
Subscription canceled
customer.subscription.deleted. Ask why, while they still remember.
Trial ending
customer.subscription.trial_will_end. Ask what was missing.