1
Send Mixpanel events in
Usercall's SDK takes them in. Autocapture events and the custom events you already send both count.
Integrations · Mixpanel
Talk to Mixpanel users when the data changes
Mixpanel shows the page, the click, and the drop. It does not ask the person why. Usercall's SDK takes in the Mixpanel events you already track. You use one as a research trigger, and that user gets a short AI-moderated voice interview while the moment is still fresh.
The interview uses a Mixpanel event you already track.
2 to 5 minute interviewsWorks from events you already trackTranscripts and analysis
Trusted by research, product and CX teams at
How it works
Send the event. Pick the trigger. Read what they said.
You keep the Mixpanel tracking you already have.
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Create the research trigger
Pick the event, choose who to ask, and set the limits. The invite goes to that user, in context.
3
Read the transcript and the analysis
The interview is a short AI-moderated voice conversation. The Mixpanel event stays attached to the answer.
Example triggers
Moments worth asking about
Each row is a moment. The note names the Mixpanel event when Mixpanel already has one.
Drop in usage
Use the usage event you already send to Mixpanel. Ask what changed.
Fewer logins
Use the login event you already send. Ask why they came back less.
Skipped onboarding step
$mp_page_leave on a setup page. They left the step. Ask where it stopped.
Feature abandoned
$mp_dead_click, or $mp_page_leave on the feature. Ask what they were trying to do.
Downgrade
Use the downgrade event you already send to Mixpanel. Ask what the larger plan was not doing.
Cancel page visit
$mp_web_page_view when current_url_path is the cancel URL. Ask why before they leave.
Failed payment
Use the payment event you already send. Ask what happened.