1
Connect Intercom, or send events in
The app opens from the triggers page. No Intercom Workflow. The SDK takes in events you already track.
Integrations · Intercom
Talk to Intercom customers after a chat
Intercom has the chat. It does not always have the reason. Usercall has an app for Intercom, and the SDK also takes in events you already track. Either path invites that customer while the moment is still fresh. You get the transcript and the analysis.
The app asks after a closed chat. It does not need an Intercom Workflow. Event triggers use the SDK, the same way the other tools do.
One short interview after the chatOr a voice interview from an eventTranscripts and analysis
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How it works
Connect the app, or send the event.
Use the app for chats. Use the SDK when the signal is an event.
2
Pick the research trigger
A closed chat, or a moment such as a drop in usage, a skipped step, a downgrade, or a cancel page visit.
3
Read the transcript and the analysis
After a chat, the customer gets one short interview. After an event, they get a short AI-moderated voice interview.
Example triggers
Moments worth asking about
The chat path is the Usercall app. The rest are events you already track, which the SDK takes in.
A closed Intercom or Fin chat
The app sends one short message with the interview. Research triggers for CX covers how chats are chosen.
Drop in usage
They came back less. Ask what changed, if you already send that event.
Fewer logins
Use the login event you already track. Ask why they came back less.
Skipped onboarding step
They stopped during setup. Ask which step.
Feature abandoned
They opened a feature and left it. Ask what they expected.
Downgrade
The plan got smaller. Ask what the larger plan was not doing.
Cancel page visit
They opened cancel. Ask why before they finish, if you already track that event.
Failed payment
The charge did not go through. Ask what happened, if that event already reaches you.
Trial ending
The trial is ending. Ask what was missing, if you already track that event.
The chat path is written up on Research triggers for CX.