1
Send the event
A webhook or an HTTP request from your stack, with the event name and who it happened to.
Integrations · Webhooks
Talk to users when any event fires
You do not need one of the named tools. Send any event from your stack by webhook or HTTP. Usercall uses that event as a research trigger and invites that customer to a short AI-moderated voice interview, in context, right when it matters.
You name the event. Usercall does not guess it from a dashboard.
2 to 5 minute interviewsWebhook or HTTPTranscripts and analysis
Trusted by research, product and CX teams at
How it works
Send the event. Ask that person. Read the transcript.
One request starts the path. You choose the event name.
2
Create the research trigger
Pick that event, choose who to ask, and set the limits. The invite goes to that customer, in context.
3
Read the transcript and the analysis
The interview is a short AI-moderated voice conversation. The event you sent stays attached to the answer.
Example triggers
Moments worth asking about
You name the event on the request. These are the moments teams send.
Drop in usage
Usage fell. Ask what changed.
Fewer logins
They stopped coming back. Ask why.
Skipped onboarding step
They stopped during setup. Ask which step.
Feature abandoned
They opened a feature and left it. Ask what they expected.
Downgrade
The plan got smaller. Ask what the larger plan was not doing.
Cancel page visit
They opened cancel. Ask why before they finish.
Failed payment
The charge did not go through. Ask what happened.
Trial ending
The trial is ending. Ask what was missing.