The user reported an issue with purchased credits not reflecting in their account. They intended to use the credits to join calls on the app. The AI assistant, Amy, asked for more details about the user's experience and challenges with joining calls.

User: He AI: Hi. I'm Amy. An AI researcher trying to understand your needs around your use of Squad. Has your experience been so far? User: I have just paid for credits. But it's not reflecting in my account. AI: I'm sorry to hear that. Can you tell me more about why you decided to purchase credits in the first place? What were you hoping to achieve with them? User: To join is called on the app. How can I contact the app? Always. AI: It sounds like joining calls is important to you. Can you share more about your experience trying to join calls? What challenges have you faced in the process?