Usercall

 - Study Result 

May 16, 2024 9:58 PM
Summary:

Amy, an AI researcher, starts a conversation with a user to understand their experience with "UserCall," a tool presumably used for user interviews. The user expresses dissatisfaction due to the cost and reveals a personal penchant for affordability. The discussion shifts unexpectedly to the user's domestic challenges, particularly communication issues with his wife and his desire to eat dosa, an Indian dish. The conversation redirects to the user's professional needs, emphasizing the importance of conducting interviews in Indian languages, specifically Hindi, to accommodate non-English speakers. The user also highlights the high cost of hiring human moderators for interviews, suggesting a potential preference for an AI solution like UserCall if it supported Hindi, indicating a significant need for multilingual interview tools in their work.

Transcript:

AI: Hi. I'm Amy, an AI researcher trying to your needs around your use of user call. How has your experience been so far? User: It's bad. AI: I'm sorry to hear that. Can you tell me more about what's specifically was bad about your experience? User: I was expecting it to be cheap. It asked me more money. AI: I see. AFF audibility is important to you. Can you tell me more about your needs and why affordability is important to you? User: Because I'm cheap person. AI: I understand. Can you tell me more about your role and what are the biggest challenges you face around user insights? User: I can't understand my wife. AI: I'm sorry. I might not have I'm sorry to hear that. Just to clarify, User: I can't understand my voice. AI: I understand. Can you tell me more about the challenges you face when it comes to understanding your own voice? User: Not voice. I can't understand my wife. She's always demanding. AI: I see. It sounds like you face challenges in communication with your wife. Can you tell me more about the specific problems you face when it comes to communicating with her? User: She doesn't allow me to eat dosa. Can you ask her to allow me to eat dosa? AI: I'm sorry, but I'm not in a position to ask your wife to allow you to eat dose. However, I'd like to understand more about your experience with UserCall as interview tool. Can you tell me which aspects of the service most or least interested you and why? User: Will you be able to take interviews in Indian languages? AI: At the moment, user call is only available in English language. However, I'd like to understand more about why having interviews in Indian languages is important to you. Can you tell me more about your needs and challenges when it comes to conducting interviews in English? User: Because I live in India, and not everybody speaks English here. AI: I understand. It sounds like you face challenges when it comes to conducting interviews with people who don't speak English. Have you tried any other tools or solutions to overcome this challenge? If so, can you tell me User: No. We've been hiring 1 thing. We've been hiring only Manual moderators. Like human moderators. But it's very expensive. AI: I see. It sounds like hiring human moderators is a very expensive solution for you. Can you tell me more about how User Call might be a better solution for you? What are your expectations and concerns about using UserCall as an AI moderated interview tool? User: So if I can Use User call to do user interviews in Indian languages, especially Hindi. It would be best AI: I understand. It sounds like having user call support interviews in Hindi would be very valuable to you. Can you tell me more about your specific needs and expectations around this feature? What are your concerns and challenges when it comes to conducting interviews in Hindi? User: Hold on. That's what I'm gonna put you there. Stay AI: Sure. Please let me know if you have any further questions or if there's anything else you would like to discuss. I'm sorry I didn't understand. Can you please clarify what you mean by compare?