Kana Breuer, a speech therapist, shared her mixed experiences with Piktochart, which she uses for creating patient handouts and activities. She highlighted the need for quickly generated, visually appealing materials due to her patients' comprehension deficits and her limited preparation time. Kana suggested improvements such as better AI functionality, easier duplication, multiple brand colors, and more template options, and expressed concerns about the cost relative to the value received.

AI: Hi. I'm Amy, an AI researcher trying to understand your needs around your use of Piktochart. How has your experience been so far? User: Um, I have some reservations, and I like it for some things. AI: Thank you for sharing that. Can you tell me a little about yourself? Your role in your organization, and the work that you do? User: So I am name is Kana Breuer. I'm a speech therapist. Um, I work AI: Nice to meet you. User: And it helps AI: That's interesting, Kana. How does Pictochart AI fit into your work as a speech therapist? User: So I use it for I'm working on a book with patient information, and I use it for patient handouts and activities. AI: Got it. You describe the problem or challenge you were trying to solve with Pictachart AI? Why is this important for your work? User: So I I would love for it to quickly generate communication materials, educational materials, I often have to work on the fly. And I would love to have something that quickly generated very pretty, easy to read, information. AI: I see. Why is having quickly generated visually appealing and easy to read information important for your work? User: I don't have time to prepare don't have a lot of time to prepare. For patients. And my patients have reading comprehension, auditory comprehension, and visual deficits. AI: That sounds challenging. How did you first look for Pictochart AI? User: I did a search. For Infochar's apps. AI: When did you purchase Pictachart? Where were you at that time? User: I was in my office. It was a couple months ago. AI: How did you pay for it? Was it a personal expense or a company expense? User: Or, um, PayPal. Not sure. AI: Okay. Was it a personal expense or a company expense? User: Personal. AI: Thank you for sharing that. What other solutions were you using before Piktochart? Do you recall how you searched for or discovered any of them? User: I I was using Canva. I just Googled and found I was also using some different worksheet generators. AI: From 0 to 10, how would you rate your likelihood of going back using Canva or other worksheet generators? 0 being very unlikely, and 10 being very likely. User: 10 being very likely. AI: And from 0 to 10, How would you rate your likelihood of continuing to use Piktochart in the future? 0 being very unlikely and 10 being very likely. User: 5, if it improves. AI: Thank you for your honesty, Kana. What specific improvements would make you more likely to continue using Piktochart? User: I find the AI has to improve. I also feel it needs more it needs to be easier. To duplicate and apply Teams. I also for what I'm paying, I should be able to have more than 1 brand. Color brand. Um, Camma gives me unlimited. I also feel that It should be, um, there should be more options. AI: Thank you for sharing those specific improvements. Why is having more than 1 brand color an easier duplication important for your work? User: Because I I need to I might be using 1 brand color for my work, and then and sometimes I need another brand color for my book project. AI: That makes sense. Why you need more options within Piktochart? Would that help you in your work? User: The templates? I have patients with different field cuts. Different visual deficits, and I need to have options. AI: Understood. Thank you for sharing all this valuable information, Kana. Is there anything else about your experience with PIK chart? Or your needs that you think is important for us to know. User: Yeah. I think it should be cheaper. Honestly. I think I paid a lot. Um, I don't necessarily feel I got the value what I paid for NAP. AI: Thank you for your honesty, Kana. Your feedback is very valuable in helping us understand your needs and improve the product.