The user shared that their overall experience with Rapido has been good, particularly in terms of ride and payment experiences. However, they expressed concerns about the difficulty in getting rides quickly during peak hours and the higher pricing compared to competitors like Uber. The user emphasized that these issues, especially the pricing, often lead them to choose Uber over Rapido.

AI: Hi. I'm Amy, an AI research trying to understand your needs around your use of Rapido. How has your experience been so far? User: So my experience has been, uh, pretty good. Although I sometimes struggle, get a ride quickly. But, yeah, the overall ride experience, during ride experience, the payment experience, all of that. Been good. Just the 2 things which I'm concerned about first, getting a ride quickly and second, the prices are, like, Not Prices are a bit high. They are not in mark with what the other competitors are offering as I often find the Uber as supporting less price, less fair estimates as compared to. Yeah. So pretty much this is AI: Got it. It sounds like you're generally satisfied with the ride and payment experience. But you're concerned about the availability of rides and the pricing compared to other competitors like Uber. Can you tell me more about the specific situations where you struggled to get a ride quickly? User: Yeah. So uh, during the morning hours when I try to go So keeps on looking out for the captains. But getting a ride with AI: Got it. User: Good. Getting a ride becomes a bit AI: Can you tell me I see. It can be frustrating when you're unable to get a ride during peak hours. Have you experienced similar issues at other times of the day as well? User: Not really. AI: I understand. You mentioned that the prices are a bit higher compared to other competitors like Uber. Can you tell me more about how the pricing on Rapido compares to other services and why this is a concern for you? User: So, yeah, I have other than the airport, I feel for, like, anywhere I'll, uh, for any ride that I look for. The price that uh, Apple does quoting is always or I would say 90 percent greater than, uh, also also have decided. More than uh, what Uber shows in the fare estimate. So, yes, That's the 1 thing. That's the thing that I feel it's higher in rapid. AI: I see. It sounds like the higher pricing compared to Uber is a consistent concern for you. Have you found this to be the case for both shorter and longer rides? And would you say that this pricing difference is the main reason you sometimes choose Uber over Rapido? User: Yes. This is 1 of the, like, reason that I often end up choosing Uber over Yes. AI: Thank you for sharing that. It's helpful to understand your preference for Uber due to the pricing. Aside from the pricing and availability of rides, are there any other specific aspects of the Rapido experience that you find help helpful or challenging? User: Can't really think of. AI: I understand. Lastly, is there anything else that Rapido should address improve to better meet your needs and challenges? User: I think the price should be uh, kept bit nominal, uh, compared to what others are off offering and also if we could get the lights a bit quickly. That's AI: Thank you for sharing your thoughts, your feedback about pricing, and ride availability is valuable. I appreciate it. You talking the time. To share your experiences with me.