Analyze exit survey responses for churn insights in minutes
Upload or paste your exit survey responses → uncover the real reasons customers leave and the patterns driving your churn rate
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"I just didn't feel like I was getting enough out of it for what I was paying every month. The cheaper tools do most of what I need."
"I never really figured out how to set things up properly. I tried a few times but gave up. I don't think I ever got the full value."
"We needed it to connect with our CRM and it just didn't. We ended up going with a competitor that had the integration built in."
"When I had an issue it took days to hear back. By that point I had already started looking at other options and didn't want to wait anymore."
What teams usually miss
Most teams read a handful of exit responses manually and generalize, missing the minority themes that actually represent high-value segment churn.
When a customer says "too expensive," the underlying driver is often unmet value — a distinction that changes whether the fix is pricing, onboarding, or feature depth.
Quantitative exit survey ratings get dashboarded while the richest churn intelligence — the free-text explanations — sits unread in a spreadsheet.
Decisions you can make from this
Prioritize onboarding improvements for the specific steps where churned users consistently reported getting stuck or losing momentum.
Adjust your pricing or packaging strategy based on which plan tiers and customer segments cite value mismatch most frequently as a churn reason.
Build or fast-track integrations with the tools churned users named as the reason they switched to a competing solution.
Set support SLA benchmarks and staffing targets informed by how frequently slow response times appear as a contributing factor in customer exits.