Real examples of app store reviews grouped into patterns to help you understand what's driving ratings, churn risk, and your biggest product opportunities.
"used to love this app but the notifications are out of control now. i get like 6 a day and half of them are just trying to get me to upgrade. turned them all off and now i miss the ones i actually want"
"why do i need a push notification every time someone likes my post AND a badge AND an in-app banner? its the same alert three times. went into settings to fix it and the granular controls just... arent there"
"downloaded it twice. first time i got stuck on the 'connect your calendar' step because it kept throwing an error with Google Calendar and there was no skip button. deleted and reinstalled a month later, same screen, same error"
"the setup wizard asks for like 11 permissions before you even see what the app does. i have no idea why it needs my contacts. closed it halfway through and gave it 2 stars, might update if they explain why they need all that"
"our Salesforce sync broke after the 4.2 update and it has been two weeks. support told me to reinstall which did nothing. we have a sales team of 12 people manually entering data right now because of this"
"logged a workout, closed the app, came back and it was gone. this has happened four times. i started screenshotting everything before i close it which is insane for a fitness tracker in 2024"
"i paid for the yearly plan specifically because the app store screenshots showed the analytics dashboard. just found out thats actually a 'Pro+' tier on top of what i already paid. feels really dishonest"
"every feature i actually want to use has a little lock icon on it. the free version is basically just a logo at this point. would be fine with paying but at least be upfront about it in the listing instead of letting me download and get excited"
"runs fine on my new phone but my partner has an iPhone 11 and it crashes every time she tries to open the camera scanner. we both paid for the same subscription so this feels unfair"
"since the last update the app takes about 12 seconds to load on my Galaxy S21. it used to be instant. i timed it. checked my storage, restarted the phone, nothing helped. please just let me roll back"