Real examples of support tickets about UX problems grouped into patterns to help you understand where users get stuck, confused, or frustrated in your product.
"I've been using this for 3 months and I still can't find where to export my reports. I've looked under Settings, under Analytics, everywhere. Had to ask support every single time — this should not be this hard to find."
"Why is the billing section buried inside Account > Organization > Admin? I spent 20 minutes looking for how to update our credit card. Honestly thought it didn't exist."
"We signed up last week and after the welcome screen it just... dropped us into an empty dashboard with no guidance. We didn't know if we'd done something wrong or if setup wasn't finished. Would have churned if my coworker hadn't used this before."
"The onboarding checklist said 'Connect your data source' but when I clicked it nothing happened. No error, no modal, just nothing. I refreshed and the step was marked complete somehow even though I hadn't done anything."
"Your password requirements aren't shown until after you submit and fail. I tried 4 different passwords before I figured out you need a symbol. Just show me the rules upfront, this is basic stuff."
"The date field in the campaign builder only accepts MM/DD/YYYY but there's no label saying that. I kept getting a red error with no explanation and thought the whole feature was broken. Took a support chat to figure out it was just the date format."
"Our Salesforce sync broke sometime last Tuesday and we had no idea until a rep noticed contacts were missing. There's zero notification when a sync fails — we only found out by accident. We need alerts for this."
"I reconnected our HubSpot integration but there's no status indicator showing if it's actually working. It just says 'Connected' but I have no idea if data is flowing. Can you add a last synced timestamp or something?"
"I accidentally archived our entire contact list instead of just one segment. There was no confirmation dialog, no undo, nothing. Had to submit a ticket to get it restored and we lost about 4 hours of work in the meantime."
"One of our junior team members deleted a live automation workflow thinking it was a draft. The delete button is right next to the duplicate button and looks identical. We need a confirm step or at least a recycle bin."