10 Best Customer Feedback Management Tools for 2024

Table of Contents

    What is a Customer Feedback Management Tool?

    A customer feedback management tool is a digital platform designed to help businesses collect, organize, prioritize and analyze feedback from customers. These tools are essential for gaining insights into opinions, sentiments, and suggestions, allowing organizations to enhance product development, improve customer service, and build customer loyalty.

    Feedback management tools come equipped with various features, including feedback forms/surveys, feature roadmap voting and multi-channel feedback aggregation and management. They cater to multiple needs, from market and product research, customer experience optimization to feature prioritization. Whether you're a startup gathering user opinions on a new product or a large enterprise tracking customer satisfaction across different regions, feedback management tools provide the critical insights needed for informed decision-making and improved products and services


    1. Zeda.io

    Best for AI-driven feedback for product insights

    Price: From $99/creator/month

    Website: https://www.zeda.io

    Zeda.io screenshot - 10 Best Customer Feedback Management Tools for 2024

    Key Features:

    1. AI-driven feedback analysis
    2. Customizable impact-first roadmaps
    3. Centralized feedback collection from multiple channels
    4. Integration with workflow tools like Slack, Jira, and Zendesk
    5. Advanced reporting and product insights based on various criteria

    Pros:

    Cons:

    Summary: Zeda.io leverages AI to provide deep product insights by centralizing feedback from multiple channels. Its advanced analytics and customizable roadmaps make it a robust choice for product teams looking to prioritize improvements effectively.



    2. Canny

    Best for tracking customer feedback and feature requests

    Price: From $79/month

    Website: https://www.canny.io

    Canny screenshot - 10 Best Customer Feedback Management Tools for 2024

    Key Features:

    1. Public feedback boards
    2. Voting system for feature requests
    3. Roadmap publishing
    4. Integration with tools like Intercom and Slack
    5. Categorization and tagging of feedback

    Pros:

    Cons:

    Summary: Canny excels in capturing and tracking feature requests, making it ideal for businesses that value customer input in their product development process. Its voting system and public roadmaps enhance transparency and customer engagement.



    3. UseResponse

    Best for omni-channel customer support teams

    Price: Available upon request

    Website: https://www.useresponse.com

    UseResponse screenshot - 10 Best Customer Feedback Management Tools for 2024

    Key Features:

    1. Multi-channel support (social media, email, live chat)
    2. AI-powered chatbots
    3. Comprehensive ticket management system
    4. Real-time communication and collaboration tools
    5. Customizable brand and multilingual support

    Pros:

    Cons:

    Summary:UseResponse offers a comprehensive solution for omni-channel customer support, integrating various communication channels into a single platform. Its AI-powered chatbots and real-time collaboration features enhance efficiency in managing customer interactions.



    4. SurveyMonkey

    Best for creating customizable, detailed surveys

    Price: From $25/user/month (billed annually)

    Website: https://www.surveymonkey.com

    SurveyMonkey screenshot - 10 Best Customer Feedback Management Tools for 2024

    Key Features:

    1. Extensive survey customization options
    2. Advanced logic features (skip logic, branching)
    3. Robust data analysis and reporting
    4. Wide array of question types
    5. Integration with tools like MailChimp and Salesforce

    Pros:

    Cons:

    Summary:SurveyMonkey is a versatile survey tool known for its extensive customization options and robust data analysis capabilities. It's well-suited for businesses seeking detailed, targeted insights from their customer surveys.



    5. Nicereply

    Best for measuring customer satisfaction scores

    Price: From $39/month for up to 100 responses

    Website: https://www.nicereply.com

    Nicereply screenshot - 10 Best Customer Feedback Management Tools for 2024

    Key Features:

    1. Customizable satisfaction surveys (NPS, CSAT, CES)
    2. Omni-channel feedback collection
    3. Automated follow-ups and reminders
    4. Real-time feedback dashboard
    5. Integration with Zendesk, Help Scout, and more

    Pros:

    Cons:

    Summary:Nicereply specializes in measuring customer satisfaction through customizable surveys and real-time feedback collection. Its focus on key metrics like NPS and CSAT makes it an excellent choice for businesses aiming to understand and improve customer satisfaction.



    6. UserVoice

    Best for comprehensive product feedback management

    Price: From $500/month (min 5 seats)

    Website: https://www.uservoice.com

    Uservoice screenshot - 10 Best Customer Feedback Management Tools for 2024

    Key Features:

    1. Smart vote capturing
    2. Customer segmentation and feedback prioritization
    3. In-depth reporting capabilities
    4. Customer-facing product-request tracking system
    5. Integration with Jira, Salesforce, Slack, and more

    Pros:

    Cons:

    Summary:UserVoice is a powerful tool for managing product feedback, offering features like smart vote capturing and comprehensive reporting. It's best suited for larger businesses that need detailed insights and robust feedback management capabilities.



    7. Feedbackify

    Best for gathering website-specific customer feedback

    Price: From $19/month for unlimited users and feedback

    Website: https://www.feedbackify.com

    Feedbackify screenshot - 10 Best Customer Feedback Management Tools for 2024

    Key Features:

    1. Customizable feedback forms
    2. Feedback widgets for websites
    3. Intuitive dashboard for feedback management
    4. Multilingual support
    5. Real-time feedback monitoring

    Pros:

    Cons:

    Summary:Feedbackify focuses on collecting website-specific feedback through customizable forms and widgets. It's an affordable solution for businesses looking to gather actionable insights directly from their website users.



    8. GetFeedback

    Best for Salesforce users seeking integrated feedback

    Price: Available upon request

    Website: https://www.getfeedback.com

    GetFeedback screenshot - 10 Best Customer Feedback Management Tools for 2024

    Key Features:

    1. Real-time feedback collection and analysis
    2. Deep integration with Salesforce
    3. Drag-and-drop survey builder
    4. Mobile-optimized surveys
    5. Integration with Slack, Jira, and more

    Pros:

    Cons:

    Summary:GetFeedback offers seamless integration with Salesforce, making it an ideal tool for businesses that rely on this CRM platform. Its real-time feedback collection and analysis capabilities help businesses act quickly on customer insights.



    9. Typeform

    Best for creating engaging, interactive forms

    Price: Free plan available, paid plans start at $29/month

    Website: https://www.typeform.com

    Typeorm screenshot - 10 Best Customer Feedback Management Tools for 2024

    Key Features:

    1. Beautiful, customizable survey designs
    2. Advanced logic features (branching logic, conditional questions)
    3. Real-time collaboration and response tracking
    4. Wide range of question types
    5. Integration with tools like MailChimp and Google Sheets



    10. Trustpilot Business

    Best for collecting and leveraging customer reviews

    Price: From $225/user/month

    Website: https://www.trustpilot.com

    Trustpilot Business screenshot - 10 Best Customer Feedback Management Tools for 2024

    Key Features:

    1. Easy-to-use review widget
    2. Automated review invitations and reminders
    3. Advanced fraud detection algorithms
    4. Detailed reporting and analytics
    5. Integration with eCommerce platforms like Shopify and WooCommerce

    Pros:

    Cons:

    Summary:Trustpilot Business excels in collecting and displaying customer reviews, making it a powerful tool for building trust and improving services. Its integration with various eCommerce platforms and advanced fraud detection features make it a robust choice for businesses focused on leveraging customer reviews.


    Conclusion

    Choosing the right feedback management tool depends on your business needs, usability preferences, and budget. From cost-effective solutions like Typeform to advanced platforms like Zeda.io and UserVoice, there is a wide array of options available to suit different use cases.

    Effective feedback management tools help you systematically collect and analyze customer feedback, enabling you to make informed product decisions, improve customer satisfaction, and ultimately build better software.

    Get 10x deeper & faster user insights with AI Voice Interviews

    TRY IT NOW FREE
    Junu Yang
    Founder/designer/researcher @ Usercall