Analyze NPS survey responses for themes in minutes
Paste or upload your NPS survey responses → automatically surface recurring themes, loyalty drivers, and detractor pain points across hundreds of responses
Try it with your data
Paste a URL or customer feedback text. No signup required.
"I would have given a 10 but the setup took way longer than expected and the documentation was hard to follow."
"Your support team is honestly the reason I stay. Every time I have an issue, someone actually helps me fix it fast."
"The product is great but I'm not sure I'm getting enough value for what I pay each month compared to alternatives."
"If you added a native Salesforce integration I'd immediately bump my score from a 7 to a 10. It's the one thing holding us back."
What teams usually miss
Respondents who score 6 or 7 often leave nuanced, high-signal comments that get ignored because teams focus only on 0–3 detractors, missing a large at-risk segment.
Even glowing responses often contain subtle caveats or feature requests that, left unaddressed, quietly erode loyalty before the next NPS cycle catches it.
When responses are read manually in batches, patterns that emerge from specific customer segments, plans, or time periods rarely get connected and acted on.
Decisions you can make from this
Prioritize which product gaps to close first based on how frequently detractors cite the same friction point across responses.
Identify the exact language promoters use about your product so marketing and sales can mirror it in messaging and positioning.
Pinpoint which customer segments or plans generate the most detractor themes and trigger targeted retention or success outreach.
Build a roadmap case backed by verbatim user evidence by showing stakeholders the volume and consistency of a recurring theme.