Analyze Zendesk tickets for product issues in minutes
Connect or paste your Zendesk tickets → instantly uncover recurring product issues, bugs, and friction points your team needs to fix
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"I've tried three times on my phone and it just spins forever after I hit pay — I ended up using my laptop but most people won't bother."
"I had no idea I needed to verify my email before connecting my account. Nothing told me that was the reason nothing was working."
"Every morning when I open the dashboard it takes almost 40 seconds to load. My whole team has complained about it at this point."
"There's no way to export reports as CSV? I have to manually copy everything into a spreadsheet — this is a dealbreaker for us."
What teams usually miss
A bug that only generates 15 tickets a month can still be blocking your highest-value customers, but manual review rarely surfaces these quietly critical issues.
When customers describe the same broken feature using different words, teams count them as separate problems and never see the true scale of the issue.
New product problems introduced in a recent release get lost in the noise of older, already-resolved tickets before anyone recognizes the pattern.
Decisions you can make from this
Prioritize which bugs to fix first based on how frequently and how severely they appear across your entire Zendesk ticket history.
Identify which product areas or features generate the most support load so engineering and product teams can align on where to invest next sprint.
Determine whether a spike in tickets after a recent release signals a regression, so you can decide whether to roll back or ship a hotfix immediately.
Build a data-backed case for roadmap changes by showing stakeholders exactly how many customers are affected by a specific product issue.