Real examples of UX feedback comments grouped into patterns to help you understand where users are getting stuck, frustrated, or confused in your product.
"I spent like 10 minutes trying to find where to add a new workspace — ended up Googling it. It really shouldn't be that hard to find."
"The settings menu is kind of a maze. Billing is under 'Account' but team permissions are somewhere else entirely? I never know where to look."
"The setup wizard just... stops after step 3 and I wasn't sure if I'd done it right. Nothing confirmed that my Salesforce sync was actually connected."
"I signed up and honestly had no idea what to do first. There's no sample data or anything to click around with — it just feels empty when you start."
"The dashboard takes forever to load if you have more than like 500 records. I've started just exporting to CSV because waiting 30 seconds every time is too much."
"Switching between projects is sluggish — there's this noticeable lag every single time. On our old tool it was instant so it's pretty noticeable to us."
"Why does the date picker not let me just type in a date? I have to click through month by month which is really annoying when you're entering something from 2022."
"The bulk import keeps failing but the error message just says 'invalid format' — it doesn't tell me which row or what field is wrong. I've given up and I'm entering things one by one."
"Tried to approve a request on my phone and the button was half off the screen. I had to pinch and zoom just to tap it — not great when you're doing a quick approval on the go."
"The mobile version is basically unusable for our field team. Tables don't resize, text overlaps, and the sidebar takes up half the screen on an iPhone. They've all gone back to emailing updates manually."