Analyze Trustpilot reviews for recurring complaints in minutes
Paste or import your Trustpilot reviews → instantly uncover the recurring complaints hurting your ratings and driving customers away
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"I waited over a week for a reply and my issue still isn't resolved. Completely unacceptable for a paid service."
"I signed up thinking it was $19/month but got charged nearly double once all the 'add-ons' were applied. Very deceptive."
"Tried to cancel three times. You can't do it online — you have to call, then wait on hold. Feels intentionally designed to trap you."
"The features listed on the website are either missing or so limited they're basically useless. Nothing like what was advertised."
What teams usually miss
Aggregated scores mask the specific, repeated issues that are quietly eroding trust and pushing customers toward competitors.
A complaint that appears in only 8% of reviews can still represent your highest-value customers leaving — manual review rarely catches this nuance.
What looks like a single "shipping" complaint theme often breaks into packaging, carrier, and communication sub-issues that require separate fixes.
Decisions you can make from this
Prioritize which product or service complaint to fix first based on frequency and sentiment severity across all reviews.
Align your support team's training and scripts to directly address the top three recurring complaint categories customers mention.
Rewrite misleading pricing or feature descriptions on your website based on the specific language frustrated reviewers use.
Build a proactive customer outreach sequence triggered by the situations most commonly tied to negative Trustpilot reviews.