Real examples of negative app reviews grouped into patterns to help you understand what's driving user frustration and churn.
"App crashes every single time I try to export a PDF. Have reinstalled three times, still happens. iOS 17.2 on iPhone 14. Makes the whole thing basically unusable for me."
"Keeps freezing on the dashboard screen after I log in. Sometimes it just goes black and I have to force close it. Lost two hours of work last Tuesday because of this."
"Got charged $49.99 for the annual plan after my trial ended even though I cancelled it. Support took 6 days to respond. Still waiting on my refund. Feels like a scam honestly."
"They moved the feature I actually use — the recurring reminders — behind the Pro plan. It was free before. Now it's $12/month for literally one feature. Won't be renewing."
"Our Salesforce sync broke after the last update and contacts just stopped importing. We have 3 people on our team using this and now none of us can pull in new leads. It's been 9 days."
"Google Calendar integration randomly unlinks itself every few days. I have to go back into settings and reconnect it. It's a small thing but I've missed two meetings now because events didn't show up."
"I cannot for the life of me figure out how to delete a project. I've looked everywhere. The help docs are outdated and show a button that doesn't exist in the current version. Very frustrating."
"The new bottom nav redesign is a mess. They moved Settings to some random hamburger menu and now I spend like 30 seconds every time just trying to find basic stuff. Bring back the old layout."
"Submitted a bug report two weeks ago and got one automated reply. No follow-up, no fix, nothing. The bug is still there. At this point I feel like nobody is actually reading these tickets."
"The in-app chat says 'typically replies in a few minutes' but I waited 4 hours on a Monday afternoon. When someone finally responded they just sent me a link to an FAQ that didn't answer my question."