Why reviews matter
Reviews are unprompted feedback. They show what users care about without the framing of a survey question.
Findings · App review analysis
Analyze App Store Reviews for Insights
Export reviews from the App Store, Google Play, Trustpilot, G2 or Capterra. Usercall groups them into themes and keeps the original reviews behind each one. Bugs, UX issues and feature requests show up in minutes.
Free to start50+ languagesEvery theme opens to its quotes
What you can learn
Thousands of reviews. A handful of themes.
Nobody asked for a review. That makes reviews honest, and it makes them noisy. The work is telling a recurring theme from a one-off complaint.
Sentiment by topic
Whether reviews lean positive or negative, and for which part of the product, tells you what to fix first.
Theme clustering
Grouping reviews by topic, such as onboarding, performance or pricing, shows which issues affect the most users.
Competitor reviews
Their one-star reviews list the gaps in your category. Analyze them the same way you analyze your own.
From themes to a roadmap
The point of review analysis is a ranked list of product decisions, each backed by real reviews.
From a real report
Themes tied to quotes. Nothing invented.
Every theme opens to the reviews behind it. This is the theme map from a real shared report, not a mock-up.
Usercall does not paraphrase. Each theme keeps its count, its source and the original words, and a finding is flagged when the evidence is thin.
Theme map from a shared Usercall report. Every theme opens to the quotes behind it.
How it works
Bring the data. Read the patterns.
The AI does the first pass the way an experienced researcher would. You keep the final call on every theme.
1
Collect the reviews
Export from the App Store, Google Play or a review site as .csv and upload it. One project for every store.
2
Get the first pass
Usercall reads every review and groups them into named themes, with counts and the original text.
3
Act on the ranked list
Share the themes with product and marketing. The most frequent complaints shape the next sprint.
By outcome
Start from the outcome. Pick what you need to find.
Each page below covers one source and one question, with the steps for that case.
UX issues
Where users get stuck or confused
Feature requests
What reviewers keep asking for
Churn reasons
Why users say they left
Google Play reviews for bug reports
Crashes and errors grouped by cause
Trustpilot reviews for recurring complaints
The complaints that repeat
G2 reviews for competitive insights
Gaps in your category, from buyers
Capterra reviews for product feedback
Feature gaps and pain points
Product reviews for UX improvements
Friction points in any product review set